Objection handling copy test for a sales LP

+17.71%

+17.71%

Visit-to-lead uplift

€1M

€1M

Annual revenue uplift estimate

Checkout friction removal for a DTC brand cover
Checkout friction removal for a DTC brand cover
Checkout friction removal for a DTC brand cover

Context

Context

Online bootcamp turning over €15-25M annually. The main buyer persona is someone who wants to change their career into tech by taking a UX design or web development course.

Challenge

Challenge

The goal was to improve the landing page where visitors could get in touch with an “advisor” (sales rep) to discuss the program. It was a medium-traffic LP, so I combined several changes to make and detect a bigger impact.

Research

Research

My Hotjar survey revealed that visitors were afraid of being pressured to purchase if they booked a call or of getting spammed with texts afterward. The LP didn’t have anything on it to address these objections. I also used “copy testing” to ensure the variant gave the right impression via qualitative user feedback before running the A/B test.

Research screenshot
Research screenshot
Research screenshot

(Part of the new section)

Hypothesis

Hypothesis

If we add a “why we offer this” section that frames the call as a mutual qualifying process, as “our programs are not for everyone,” and promise not to spam them, it will reduce the top concerns and increase the CVR.

Results

Results

The variant won with 91% significance after 5 weeks bringing a+17.71% Uplift in (qualified) meetings booked. The new section was rolled out on the landing page template.

+17.71%

+17.71%

Visit-to-lead uplift

€1M

€1M

Monthly revenue uplift estimate